The Castle Collection - 25 Castle Street

Please note that the property will send check-in codes via email on the day of check-in.

Kindly note the accommodation is accessible via stairs only.

Therefore it may not be suitable for guests with mobility impairment.

Apartments are cleaned on a weekly basis.

This property is located in a busy area in the city centre, guests may experience some noise from outside.

Most apartments are fitted with a sani-flow macerator pump in the shower rooms and kitchens, you will experience a noise when the toilet is flushed and water is running.

This property accommodates guests on a long term basis and all guests are asked to refrain from excessive noise internally.

Loft Apartment – this has 2 bedroom areas separated by privacy walls.

Duplex Apartment – the twin room is in the old safe and is up steep metal stairs.

A damage deposit of GBP 150 is required.

The property charges this as a pre-authorisation 3 days before arrival.

This will be collected by credit or debit card.

You will be reimbursed within 7 days of check-out.

Your deposit will be released in full, subject to an inspection of the property.

All apartments will have 2 keys in the corresponding lock box.

If both keys are not returned on check out, the full £150 security deposit will be charged to cover the costs of a replacement lock and keys.

Should the key(s) be returned following this charge, a £100 refund will be issued.

The £50 will be kept as a cost of labour.

Office hours are 09:00 – 17:00 hours Monday through to Sunday for urgent enquiries or assistance please call the property direct.

If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box.

Para solicitar factura de un pago por adelantado, añada los datos de su empresa en 'Enviar una pregunta'.

No se admiten despedidas de soltero/a ni fiestas similares.

El alojamiento se encuentra en una zona concurrida, por lo que puede haber algo de ruido.

El alojamiento está en una zona residencial; por favor, evite el ruido excesivo.